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Shoplifting survey points to financial strain as Americans struggle with costs

A new survey found 30% of American adults say they have shoplifted. Experts say the findings may reflect financial desperation as families struggle with the cost of necessities.

Shoplifting survey points to financial strain as Americans struggle with costs

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Get Gephardt helps Sandy mom sort out insurance confusion that left her with $25K bill

Get Gephardt helps Sandy mom sort out insurance confusion that left her with $25K bill

Matt Gephardt and Sloan Schrage, KSL | Updated Aug. 5 - 9:03 p.m. | Save Story

Having a baby isn't cheap. The average hospital bill hovers around $2,900. When a Sandy woman got hit with a bill nearly ten times that, she knew something was wrong.

Get Gephardt helps satellite TV subscriber fight double-billing after DirecTV and AT&T split

Get Gephardt helps satellite TV subscriber fight double-billing after DirecTV and AT&T split

VideoMatt Gephardt and Sloan Schrage, KSL | Posted Aug. 4 - 9:04 p.m. | Save Story

Bundled services became unbundled when AT&T and DirecTV parted ways, leaving a Magna resident to get double-billed by both companies.

Could the resale hustle solve your money problems?

Could the resale hustle solve your money problems?

VideoMatt Gephardt and Sloan Schrage, KSL | Posted Aug. 3 - 9:02 p.m. | Save Story

From storage auctions and liquidation pallets to thrift store finds, people are buying low and selling high. But turning castoffs into cash takes research, patience and a willingness to take risks.

Get Gephardt helps Orem man fight for a refund after his dentist retires mid-treatment

Get Gephardt helps Orem man fight for a refund after his dentist retires mid-treatment

VideoMatt Gephardt, KSL | Posted July 29 - 9:00 p.m. | Save Story

An Orem man said his dentist retired with thousands of dollars' worth of work left to do on his teeth. When he couldn't get his work completed or his money back, he decided to Get Gephardt.

The $20K starter car is disappearing

The $20K starter car is disappearing

VideoMatt Gephardt and Sloan Schrage, KSL | Posted July 28 - 9:04 p.m. | Save Story

New vehicles priced around $20,000 have nearly vanished from dealership lots, and industry experts say inflation is only part of the problem.

Scam victims can face criminal charges for helping fraudsters

Scam victims can face criminal charges for helping fraudsters

VideoMatt Gephardt and Sloan Schrage, KSL | Posted July 27 - 10:30 p.m. | Save Story

Getting scammed can cost victims more than money. Some Utahns who believed they had found a job or romantic partner have instead found themselves facing criminal charges.

Scam victims may have a chance to recover stolen money — but they must act fast

Scam victims may have a chance to recover stolen money — but they must act fast

VideoMatt Gephardt, KSL | Posted July 21 - 10:00 p.m. | Save Story

The FBI has a team that works directly with banks to track and freeze fraudulent transfers, giving victims of scams something they often think they've lost: a chance.

Utah woman worries she's being taken for a ride after classic car restoration stalls

Utah woman worries she's being taken for a ride after classic car restoration stalls

VideoMatt Gephardt and Sloan Schrage, KSL | Posted July 20 - 9:00 p.m. | Save Story

Working on a classic car is not your typical job; it can take a year or two. But nearly six years and counting?

Voucher instead of cash refund for Utah grandpa after mysterious hotel room cancellation

Voucher instead of cash refund for Utah grandpa after mysterious hotel room cancellation

VideoMatt Gephardt and Sloan Schrage, KSL | Posted July 17 - 10:34 a.m. | Save Story

A Layton grandfather traveled to New York City for his grandson's college graduation, only to learn his prepaid hotel reservation had been canceled, so he contacted the KSL Investigators.

Scammers trick Utahns into shipping them expensive phones

Scammers trick Utahns into shipping them expensive phones

VideoMatt Gephardt, KSL | Posted July 15 - 9:00 p.m. | Save Story

Scammers are using compromised customer accounts to order expensive devices, then tricking victims into forwarding the packages.

Utah raises weight cutoff that can drive up vehicle registration fees

Utah raises weight cutoff that can drive up vehicle registration fees

VideoMatt Gephardt, KSL | Posted July 14 - 10:00 p.m. | Save Story

Utah has changed how some heavy vehicles are taxed at registration, raising the cutoff from 12,000 pounds to 14,000 pounds. The change could save some owners hundreds of dollars.

What is driving up your Utah car insurance bill?

What is driving up your Utah car insurance bill?

VideoMatt Gephardt and Sloan Schrage, KSL | Posted July 13 - 9:30 p.m. | Save Story

Utah drivers are getting squeezed by car insurance, but new data shared with KSL shows there are some very specific things drivers may be doing that are pushing their bills higher.

Locked out after a hack? The fix may be hiding on your phone

Locked out after a hack? The fix may be hiding on your phone

VideoMatt Gephardt and Sloan Schrage, KSL | Posted July 8 - 10:05 p.m. | Save Story

After a hacker took over a woman's Amazon account, her reset password codes were being sent — but her phone had quietly filtered them into a text-message spam folder.

Cellphone bill that never should have existed finally goes away

Cellphone bill that never should have existed finally goes away

VideoMatt Gephardt and Sloan Schrage, KSL | Posted July 6 - 9:30 p.m. | Save Story

A Utah man struggled to get his cellphone company to stop trying to collect on a debt he should not owe.

Fake insurance agent accused of ripping off Utah drivers

Fake insurance agent accused of ripping off Utah drivers

VideoMatt Gephardt, KSL | Posted June 30 - 2:57 p.m. | Save Story

Utah officials say a man in Texas sold fake auto insurance policies to Utah drivers looking for cheaper coverage. The alleged scam comes as car insurance rates remain high and consumers shop for bargains.

HOA gone away? Repair bills may still be waiting

HOA gone away? Repair bills may still be waiting

VideoMatt Gephardt and Sloan Schrage, KSL | Posted June 29 - 9:00 p.m. | Save Story

An Ogden neighborhood lost water after a main broke. Then residents learned their "dissolved" HOA still left them responsible for private pipes and roads.

Will today's surpluses be tomorrow's shortages?

Will today's surpluses be tomorrow's shortages?

VideoMatt Gephardt and Sloan Schrage, KSL | Posted June 24 - 10:09 p.m. | Save Story

As buyers hunt for deals and skip full-price goods, retailers may face surpluses now, then cut future orders, setting the stage for possible shortages later.

AI cybersecurity flaw: How hackers can fool AI chatbots into handing over sensitive info

AI cybersecurity flaw: How hackers can fool AI chatbots into handing over sensitive info

VideoMatt Gephardt, KSL | Posted June 23 - 11:14 p.m. | Save Story

We're used to hearing warnings about AI fooling people. But what happens when people fool AI chatbots?

Supplement company asks questions despite its 'no questions asked' return policy

Supplement company asks questions despite its 'no questions asked' return policy

VideoMatt Gephardt and Sloan Schrage, KSL | Posted June 22 - 10:20 p.m. | Save Story

If a company promises you a "no questions asked" return policy — be sure to save any mentions of that promise: ads, emails, take screenshots and keep receipts.