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Amazon Prime refunds are coming. Scammers may be, too

Amazon Prime refunds are coming. Scammers may be, too

VideoMatt Gephardt, KSL  |  Posted Sept. 30 - 10:03 p.m.  |  Save Story

Millions of additional Amazon Prime customers are about to receive automatic refunds under an expanded federal court order, but the new payments could give scammers an opportunity to strike.
Get Gephardt helps Layton man who says he can't sell his car because of wrongfully branded title

Get Gephardt helps Layton man who says he can't sell his car because of wrongfully branded title

VideoSloan Schrage and Matt Gephardt, KSL  |  Posted Sept. 23 - 9:02 p.m.  |  Save Story

Imagine not being able to sell your car because of a mistake someone made at the DMV. One Utah man faced just that. He decided it was time to Get Gephardt.
'Park outside' recall leaves Utah man asking: Can I break my lease?

'Park outside' recall leaves Utah man asking: Can I break my lease?

VideoMatt Gephardt and Sloan Schrage, KSL  |  Posted Sept. 22 - 9:02 p.m.  |  Save Story

A safety recall has left him paying for a leased car that he cannot practically use while he waits months for a replacement battery. Nationwide, the number of vehicles with open "park outside" recalls has surged.
Lindsey Vonn warns fans about scammers impersonating her online

Lindsey Vonn warns fans about scammers impersonating her online

VideoMatt Gephardt, KSL  |  Updated Sept. 17 - 9:08 p.m.  |  Save Story

Olympic ski legend Lindsey Vonn said scammers are creating fake accounts impersonating her. The warning comes as con artists increasingly use AI and deepfakes to make celebrity scams harder to spot.
Utah drivers change habits as gas prices climb

Utah drivers change habits as gas prices climb

VideoMatt Gephardt and Sloan Schrage, KSL  |  Posted Sept. 16 - 9:02 p.m.  |  Save Story

With Utah gas prices averaging $4.78 a gallon, new research suggests drivers are changing their habits to save money. Many say they are driving less, combining errands, carpooling or searching for cheaper gas before filling up.
Extended car warranties can leave Utah drivers with denied claims

Extended car warranties can leave Utah drivers with denied claims

VideoMatt Gephardt and Sloan Schrage, KSL  |  Posted Sept. 15 - 9:28 p.m.  |  Save Story

The KSL Investigators have heard from several Utah drivers who paid for extended car warranties, only to have expensive repair claims denied. A longtime car expert says consumers need to understand exactly what their contract covers before they buy.
Condo owner says HOA should help with $25K in damages. HOA disagrees

Condo owner says HOA should help with $25K in damages. HOA disagrees

VideoMatt Gephardt, KSL  |  Posted Sept. 14 - 9:02 p.m.  |  Save Story

It's the stuff of nightmares: something coming up from your sewer line, repeatedly. But for Barbara Jensen, that's her reality.
Here's how the rental insurance offered by your landlord leaves you exposed

Here's how the rental insurance offered by your landlord leaves you exposed

VideoMatt Gephardt and Sloan Schrage, KSL  |  Posted Sept. 8 - 9:04 p.m.  |  Save Story

If you think the convenient coverage offered by your landlord covers your stuff in case of an unexpected event, here's why you're in for a nasty surprise.
Utah homeowners are being flooded with unwanted offers to buy their homes

Utah homeowners are being flooded with unwanted offers to buy their homes

VideoMatt Gephardt, KSL  |  Posted Aug. 27 - 9:04 p.m.  |  Save Story

A West Haven woman says strangers are calling and texting almost daily with offers to buy her home, even contacting her adult children.
Get Gephardt helps Marysvale couple facing collections for paid hospital bills.

Get Gephardt helps Marysvale couple facing collections for paid hospital bills.

VideoSloan Schrage  |  Posted Aug. 26 - 9:01 p.m.  |  Save Story

Imagine being hounded by debt collectors for thousands of dollars in hospital bills that have already been paid.
Phone line dead for weeks, but the bills kept coming

Phone line dead for weeks, but the bills kept coming

Matt Gephardt, KSL  |  Posted Aug. 25 - 9:02 p.m.  |  Save Story

A West Valley City woman went more than a month without her home phone after a construction contractor cut a line. CenturyLink acknowledged the outage and issued a partial credit.
Shoplifting survey points to financial strain as Americans struggle with costs

Shoplifting survey points to financial strain as Americans struggle with costs

VideoMatt Gephardt and Sloan Schrage, KSL  |  Posted Aug. 12 - 9:05 p.m.  |  Save Story

A new survey found 30% of American adults say they have shoplifted. Experts say the findings may reflect financial desperation as families struggle with the cost of necessities.
Get Gephardt helps Sandy mom sort out insurance confusion that left her with $25K bill

Get Gephardt helps Sandy mom sort out insurance confusion that left her with $25K bill

Matt Gephardt and Sloan Schrage, KSL  |  Updated Aug. 5 - 9:03 p.m.  |  Save Story

Having a baby isn't cheap. The average hospital bill hovers around $2,900. When a Sandy woman got hit with a bill nearly ten times that, she knew something was wrong.
Get Gephardt helps satellite TV subscriber fight double-billing after DirecTV and AT&T split

Get Gephardt helps satellite TV subscriber fight double-billing after DirecTV and AT&T split

VideoMatt Gephardt and Sloan Schrage, KSL  |  Posted Aug. 4 - 9:04 p.m.  |  Save Story

Bundled services became unbundled when AT&T and DirecTV parted ways, leaving a Magna resident to get double-billed by both companies.
Could the resale hustle solve your money problems?

Could the resale hustle solve your money problems?

VideoMatt Gephardt and Sloan Schrage, KSL  |  Posted Aug. 3 - 9:02 p.m.  |  Save Story

From storage auctions and liquidation pallets to thrift store finds, people are buying low and selling high. But turning castoffs into cash takes research, patience and a willingness to take risks.
Get Gephardt helps Orem man fight for a refund after his dentist retires mid-treatment

Get Gephardt helps Orem man fight for a refund after his dentist retires mid-treatment

VideoMatt Gephardt, KSL  |  Posted July 29 - 9:00 p.m.  |  Save Story

An Orem man said his dentist retired with thousands of dollars' worth of work left to do on his teeth. When he couldn't get his work completed or his money back, he decided to Get Gephardt.
The $20K starter car is disappearing

The $20K starter car is disappearing

VideoMatt Gephardt and Sloan Schrage, KSL  |  Posted July 28 - 9:04 p.m.  |  Save Story

New vehicles priced around $20,000 have nearly vanished from dealership lots, and industry experts say inflation is only part of the problem.
Scam victims can face criminal charges for helping fraudsters

Scam victims can face criminal charges for helping fraudsters

VideoMatt Gephardt and Sloan Schrage, KSL  |  Posted July 27 - 10:30 p.m.  |  Save Story

Getting scammed can cost victims more than money. Some Utahns who believed they had found a job or romantic partner have instead found themselves facing criminal charges.
Scam victims may have a chance to recover stolen money — but they must act fast

Scam victims may have a chance to recover stolen money — but they must act fast

VideoMatt Gephardt, KSL  |  Posted July 21 - 10:00 p.m.  |  Save Story

The FBI has a team that works directly with banks to track and freeze fraudulent transfers, giving victims of scams something they often think they've lost: a chance.