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- Vail Resorts is offering new credits to Park City Mountain visitors affected by ski patrol strike.
- Credits range from 25% to 50% for future pass or ticket purchases.
- A class action lawsuit filed last week claims inadequate customer warnings during the strike.
PARK CITY — The owner of Park City Mountain is now offering credits toward future purchases to people who skied or snowboarded at the resort during the now-settled ski patrol strike as a class action lawsuit over the guest experience during the strike grows.
Vail officials said it is offering up to 50% credit per day for anyone who came to the resort with a pass or lift ticket during the strike — Dec. 27, 2024, through Jan. 8 of this year. Pass credits would be applied toward the purchase of a 2025-26 pass "of equal or greater value to their 2024-25 pass," according to the company.
"The minimum credit amount these pass holders will receive is 25% of the total purchase price of their 2024-25 pass," Deirdra Walsh, chief operating officer at Park City Mountain, wrote in an email to pass holders on Thursday.
Those who purchased tickets also received an email Thursday, informing them of up to a 50% credit of the price paid for the ticket that can go toward the purchase of 2025-26 full season or Epic Day passes. Affected pass holders and ticket holders will receive a personalized email with specific credit and promotion codes in March, according to the company.
Officials added, in a new webpage dedicated to frequently asked questions about the credits, that the resort will not offer pass refunds because the resort was "open during this time" and "the majority of the 2024-25 winter season is still ahead." Lift ticket customers can still receive refunds as long as their claim fits the company's terms and conditions.
"We deeply value the trust and loyalty of our guests, and while Park City Mountain was open during the patrol strike, it was not the experience we wanted to provide," Walsh wrote in a statement.
"We have heard our guests' feedback and are providing credits to those who skied and snowboarded at Park City Mountain during that time," she added. "We are committed to rebuilding the trust and loyalty of our guests by delivering an exceptional experience at Park City Mountain this season and in the future."
Thursday's announcement comes a week after the strike ended and after a class action lawsuit was brought forward by an Illinois man against Vail Resorts. Chris Bisillion, the lawsuit's lead plaintiff, claims the resort failed to adequately warn customers about the strike or the impacts it might have had.
He said he and many others paid $189 to $288 per person for lift tickets only to find waiting times of up to three hours because less than one-fifth of the resort was open at the time. Hundreds of disgruntled customers from across the world have since called to add themselves to the lawsuit, according to one of Bisillion's attorneys.
The lawsuit is not referenced in the emails that went out on Thursday. A spokesperson for Vail Resorts declined to comment on the lawsuit last week and said the company does not comment on pending litigation.
