- Tracy Dean, a Utah bus driver, helped Isabella Pieri by styling her hair.
- Dean's kindness began in 2018, impacting Isabella's confidence and emotional well-being.
- Dean attended Isabella's wedding as a witness, highlighting their enduring friendship.
SALT LAKE CITY — As Utah students prepare to head back to school, one Alpine School District bus driver is preparing for her 17th year behind the wheel. But for Tracy Dean, driving a bus has never just been about transportation — it's been about transformation.
Her story first captured hearts in 2018, when she began styling the hair of a quiet 11-year-old girl named Isabella Pieri. Isabella's mother had passed away after battling a rare illness, and her father, Philip Pieri, left for work early each morning, doing his best to help Isabella navigate life's daily routines — including hair care.
"I originally just gave her a crew cut because I didn't know how," Philip Pieri said in 2018. "It was all tangled, and I couldn't get it out for anything."
After the crew cut, Isabella took matters into her own hands. For years, it was a quick brush, a ponytail, and off to school. But one morning, she saw Dean helping another student with her braid and found the courage to ask for help.
"You treat them like your own kids, you know," Dean said.
From that day forward, Dean styled Isabella's hair almost every morning during elementary school. The gesture was small, but the impact was profound.
"It makes me feel like she's a mom pretty much to me," Isabella said at the time.
Dean, a mother of four, had her reasons for stepping in.
"Years ago, I found out I had breast cancer," Dean said. "And that's one of the things that went through my head — who is going to take care of my little ones? Not that my husband couldn't do it, but you know, that's what moms do. They do their kids' hair."
The ripple effect was immediate. Isabella's dad noticed a change.
"Tracy didn't have to step up, but she stepped up to help out. I was amazed," Philip Pieri said.
And so did her teachers.
"I just noticed her head was a little higher that morning," said Mrs. Freeze, Isabella's teacher at that time. "And she had a little more of a step."
A bond that grew beyond the bus
Nearly eight years later, Dean and Isabella's friendship is stronger than ever. Isabella, now 19, has graduated, started a job, and on July 17, she got married. Dean was there, not just as a guest, but as her witness.
"When I first walked down the aisle, she was the first person I saw," Isabella Pieri said.
"She walked with a picture of her mom — it was really precious," Dean added. "This once little girl is now a grown woman."
Looking back, Isabella Pieri credits Dean with helping her grow into the confident person she is today.
"She taught me to be more confident and to be myself, and to show people who I really am," Isabella Pieri said.
More than a job
For Dean, the experience has reaffirmed her purpose as a bus driver.
"I didn't know a little act of kindness would go so far," Dean said. "Me being a bus driver was my calling to some of these kids that need me."
"I hope that whatever I can offer — talking to them, doing their hair — that will open them up, make them think, 'I'm worth being around. I'm worth something. I'm somebody. My bus driver notices me,'" she said.
As she enters her 17th year driving for Alpine School District, Dean continues to show that sometimes, the most powerful lessons happen outside the classroom — and that a braid can be the beginning of a beautiful bond.
